REFLECTIVE 2 : WEB BASED EMPLOYEE SELF SERVICE

What I learnt about Web Based Employee Self Services it  is a medium for employee and managers to get the information, conduct a transactions, and it is a shortcut process that previously need multiple steps, paperwork, the involvement from HR staffers, and also all the delays such processes are heir to. There are several types of self-service applications: Interactive Voice Response, Internet and intranet. Besides that, this interactive technology facilitates employees to change their own address, contact details and next of kin. Some applications enable employees to change their bank account details and provide details of pay slips, both current and historical. So, this self-service gives a great impact to the organization.

Furthermore, with the changes of technology, I feel proud that this application can help manager and employees to do their job without feel burden. It is because just use this application; the employee can know what they want to know such as payroll detail. These are becoming more common because of technology gets cheaper and easier to use. Most of the IT companies use this application to their employees. Moreover, there are most commonly planned for employee through ESS are such as HR communications, benefits services, personnel data updates,  and last but not least job postings. Besides that, the implemented self-service applications for the manager are personnel changes, salary actions and job requisitions.

A company can provide access to employee self service in two ways, via intranet or Intranet. With a corporate intranet, employees access the self service features from computers connected to a computer network within the company. If a company chooses to open access via the Internet, employees can access self service from anywhere in the world by using a computer, a browser and a phone line connection to the Internet.

On the other hand, benefits are still same whether employees access self service via a corporate intranet or the Internet. In terms of cost savings, the primary gain is in reduced costs for delivering human resource and payroll services to employees. When employees have access to self service, they are able to answer many questions independently, thus lowering the number of phone calls to the HR and payroll departments.

At the end of the class, I feel that ESS are important because it easier for employees to employees and managers get the information such as in UTM, there are also ESS like Aimsweb and Elearning.

Aimsweb.utm

elearning.utm

References :

 ·        Reilly P. A. & Williams T. (2003). How to Get Best Value from HR. Gower Publishing, Ltd.